• Management and Leadership Roles

• Systems Engineer and Desktop Engineer Roles

• Project planning, execution, and delivery

  • Smartsheet, FreshService

• Team leadership and collaboration

• Stakeholder management

• Risk assessment and mitigation

• Budget and resource management

• Change management | Process improvement

• Vendor management | Time management

• ITIL Knowledge and Experience

• KPI Metrics Creation and improvement

• Reporting and Documentation Analysis

• Microsoft O365 Products

  • Exchange/SharePoint/Teams/OneDrive

• Azure / Azure AD / Azure Virtual Desktop

• Citrix Cloud, Citrix Director | Hyper-V / VMWare

• Windows Server, DNS, DHCP, Active Directory / GPO, DirectAccess, VPN.

• Endpoint and Thin Client Management

  • iGel / iGel UMS

  • ManageEngine Desktop Central

• Website Development: CMS

  • WordPress, Joomla, others

  • Forum/Blog Experience

• Windows Clients and Servers

  • Enterprise Tools and Equipment

  • Dell iDrac, HP iLO

  • Storage Controllers / NAS

  • Building computer systems, installing, and upgrading hardware and software.

• Remote Assistance Utilities

• Imprivata, Okta and Identity Providers

• UniPrint and PrinterLogic

• HealthCare software and services (EHR)

• IT Technical and Wiring Diagrams

• Telecommunications

  • Fiber Splicing | Cat5/6 and Coax

  • Satellite Technologies

• Cloud technologies - SaaS, DaaS, IaaS, PaaS

• Load balancing and High Availability

• Disaster Recovery and Site Replication

• Nerdio Administration (NME-200)

• Azure Virtual Desktop Specialty (AZ-140)

• Azure Administrator Associate (AZ-104)

• Microsoft 365 Fundamentals (MS-900)

• Windows/Endpoint Administrator (MD-100)

• ControlUp Administration

• HIPAA and OSHA Compliance Training

• Lifecycle and Identity Management

• 401k / Pension / Health benefits Management

• Extensive Critical Thinking and Problem Solving

• Police Department Position held:

  • Polygraph Tested | Background Checked

• Advanced Client and Customer Interaction Training

• Typing – 80+ WPM (Words per Minute)

• Fluently bilingual in English and Spanish

• American Oncology Network – Systems Engineer

  • (Current role - Started 05/2021 as Desktop Engineer II)

    • Oversee design, installation, configuration, management, maintenance, and/or troubleshooting multiple IT systems and technologies, including:

      • Azure, Azure AD, Azure Virtual Desktop, and integration with on-prem AD.

      • Citrix Cloud with Storefront, FAS, XenApp, and Desktop VDI environment.

      • Thin Clients and UDPockets with iGel OS, managed via iGel UMS.

      • Imprivata and UniPrint integration with iGel.

      • Led the implementation of PrinterLogic to streamline print management and reduce costs.

      • Windows standard images for the organizations’ 3,000+ Endpoints, Servers, and VDI’s, ensuring system security and stability.

      • Patching of all Windows Endpoints and Servers.

      • Built Software Packages for deployment with Endpoint management tools.

      • Active Directory, Group Policy, DHCP, DNS, O365, Okta, LogicMonitor, PRTG.

      • Windows Servers: Printers, DHCP, DNS, Storage, Domain Controllers, SQL.

    • Led initiatives for multiple integrations, ensuring timely and successful completion.

    • Assisted in the architecture and maintenance of mergers and acquisitions of clinics, minimizing disruptions, and ensuring business continuity.

    • Applied security-driven, efficiency-oriented and ITIL best practices in all architecture and maintenance of IT technologies.

• Florida Cancer Specialists - Senior IT Service Desk Analyst 

  • (2019 - 2021)

    • Provided T1-T3 IT level of support to internal IT staff and the general company staff.

    • Trained new hires within the IT department and facilitated onboarding.

    • Worked with Cisco switches to view VLAN/Port configurations and implemented basic configuration changes.

    • Collaborated with third-party vendors for resolutions and RCAs to org-wide issues.

    • Consistently achieved KPI metrics, demonstrating a focus on performance and efficiency.

    • Responsible for six clinics and a corporate office to maintain reliable IT stability and support.

    • Provided remote support for 100+ clinics in Florida and nationally.

    • Facilitated patient care by correcting and delivering time-sensitive solutions to clinic staff.

    • Provided professional and excellent customer service during all interactions.

    • Supplied time-sensitive support for legal, and C-level staff as well as methodically delivered support for company-wide outages and problems.

    • Documented all problems and tickets within ITIL concepts and fully expanded detailed reports.

    • Read and provided IT Technical diagrams for power, ethernet and other cabling.

• AT&T - Wire Technician (Network installer) 

  • (2015 – 2019)

    • Completed Fiber layout and wire infrastructure projects throughout Florida and nearby states.

    • Performed installation and upgrades based on wiring prints and diagrams for neighborhoods.

    • Responsible for configuring and continued stability of telecom equipment for Fiber and Copper.

    • Assisted in leading teams in fiber deployment projects.

    • Acquired in-depth experience in AT&T tools, safety procedures and OHSA requirements.

    • Extensive evaluation of errors and malfunctioning wiring within neighborhoods.

    • Functioned as an advocate of the brand and leverage relationships to increase brand awareness and loyalty.

• Aon Hewitt - Client Manager – Health, Pension, and 401k Benefits

  • (2013 - 2015)

• SP+ Corporation - Field Supervisor - Technical Support 

  • (2009 - 2015)

• Orlando Police Department (Communications Division) - 911 Dispatcher

  • (2013)

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• Haines City Senior High School

  • Haines City, Florida.

  • Graduated top 25 in class

  • Advanced Placement Courses

• National Honor Society: 2009

• Academic Honor Roll: 2005 - 2009

• Minority Achievement Award: 2009